Support
Do you have any questions about our products? You can send us an email or fill in the following form.
Head office
30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone
*We aim to respond to inquiries within 24 hours.
Shipping & delivery
Returns & refunds
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your ESSENCE product, you can return it within 30 days of receipt for a full refund of your purchase price.
Simply email support@essence.com with your order number and reason for return. We'll send you a prepaid return label and instructions to complete your return.
Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.
How long do refunds take to process?
Absolutely. If you'd prefer to exchange your product for a different size, just indicate this in your return email and specify which size you'd like instead.
Products should be returned in their original packaging with at least 75% of the product remaining. This allows you to genuinely try the product while preventing misuse of our return policy.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your ESSENCE product, you can return it within 30 days of receipt for a full refund of your purchase price.
Simply email support@essence.com with your order number and reason for return. We'll send you a prepaid return label and instructions to complete your return.
Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.
How long do refunds take to process?
Absolutely. If you'd prefer to exchange your product for a different size, just indicate this in your return email and specify which size you'd like instead.
Products should be returned in their original packaging with at least 75% of the product remaining. This allows you to genuinely try the product while preventing misuse of our return policy.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your ESSENCE product, you can return it within 30 days of receipt for a full refund of your purchase price.
Simply email support@essence.com with your order number and reason for return. We'll send you a prepaid return label and instructions to complete your return.
Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.
How long do refunds take to process?
Absolutely. If you'd prefer to exchange your product for a different size, just indicate this in your return email and specify which size you'd like instead.
Products should be returned in their original packaging with at least 75% of the product remaining. This allows you to genuinely try the product while preventing misuse of our return policy.